Hotel needs urgent repaint and little renovations - breakfast is a complete failure The location is nice, the rooms are big, even though the bathrooms are already a little bit outdated would need some renovation. To think an extra person costs 1500 for that, I don't think the breakfast is worth 1500, with that dry bread, limited viands, no thank you.… The last thing we are looking forward to is the buffet breakfast the next day, man, I was looking for fried egg, again, nada! The egg is scrambled with ampalaya. So we ignored that and went on with the day, enjoying the shallow pool, we attempted to play in the game room but no staff to assist us. But nada, no welcome letter, no complimentary, not even a Happy Anniversary sign. I worked in a hotel, and on occasions like this, we can take advantage of it to gain a repeat customer. After she sent the confirmation I called the resort again to confirm, and I mentioned that it will be for our anniversary. I called the resort to make sure, but it seems like they have no idea of our booking, so I have to locate where that reservation girl is, I found her contact and it seems like she's just so bothered with my inquiry, no more excitement and all. Okay so fast forward, as we are nearing our vacation date, still haven't received an email re: booking confirmation. So we paid in full right then and there, and the reservation girl told me she was going to send the booking confirmation via email. We mentioned that we will celebrate our anniversary. We got excited when we booked, the staff in the Thunderbird booth were just as excited as us. We were really looking for a destination for our 7th Anniversary, and we will travel with our kids. We booked through a Travel Expo which happened in SMX this year. The place is excellent don't get me wrong, but the service is basic and the breakfast is not great. Hotels near PUON Books, Arts and Design Shop.Popular San Fernando La Union Categories.
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